Returns & Exchange Policy
We hope you love your VIASWEAT! But if for any reason you are not happy with the product, don’t worry! We offer free returns and exchanges on all our pieces within 14 days of receipt of package. We do not accept any returns or exchanges after an order has exceeded the 14 days period from receipt of package. We currently offer free returns and exchanges for customers in Taiwan, Hong Kong, Macau and China only, and can be applied once per order. For all other countries, please email us at firstname.lastname@example.org.
The item/s must be in original saleable condition with all original tags and packaging remaining in place. Item/s must not have been worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet these requirements. We reserve the right to refuse a return if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item—including hangtags & dust bags— as well as purchase receipt must be included and returned in its original condition.
Any merchandise returned to VIASWEAT without contacting us first will incur a non-negotiable re-stocking fee at 20% of the cost of the merchandise ordered, excluding shipping.
a) VIASWEAT will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the upfront return or exchange shipping and handling fee. If the free returns or exchanges policy is met, we will then refund the return or exchange shipping and handling fee accordingly.
c) If free shipping is not included in the original order, or if the free shipping policy is not met due to a returns or exchange request, VIASWEAT will not be responsible for the original cost of shipping (or cost incurred from not meeting free shipping requirements). We will only refund the price of the product deduct the original cost of shipping.
d) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
e) We ask that you please allow 7-14 business days from the day we receive and process your returns package for your account to be credited. Certain banks may take an additional 2-10 days for your account to be processed.